FAQs

Visiting Us In Store?

FESTIVE OPENING HOURS

27/28/30/31 DECEMBER

10:30 - 3

or via appointment

(AVAILABLE MONDAY TO SATURDAY 09:00 - 18:00)

01 JAN 2025 - 01 FEB 2025

CLOSED

do you ship internationally

We are proud to ship artwork to almost any Country. With regular shipping to America and Europe. Please do send us an email if you’re interested in receiving a shipping quote for a piece or finding out more.

WHAT ARE YOUR DELIVERY OPTIONS?

Artworks smaller than 50x60cm will be automatically sent as standard either using a tracked and signed for Royal Mail special delivery service, or via a tracked DHL service, both of which are charged during the checkout process.

Larger artworks, and particularly fragile items will need to be arranged on a quotation basis, these are usually then sent using a specialist fine art art courier or an insured DHL service. You will always be informed of the expected day that your artwork will arrive and we will discuss this with you prior to sending to ensure a convenient time.

How Much Does It Cost To Have An Artwork Delivered via specialist courier?

This depends on several factors - the size, weight and value of the artwork as well as your location. When purchasing work to be delivered in the UK, the shipping cost is often calculated at checkout. There will also be an option to collect from the gallery or please email to receive an overseas quotation.

Larger pieces of work than 1m x 1m are sent as standard by professional art couriers.

THIS COST IS CHARGED SEPARATELY BY INVOICE ON A QUOTE BY QUOTE BASIS. PLEASE EMAIL FOR A QUOTATION. AVERAGE UK COSTS RANGE FROM £50 - £200. Works are delivered door to door in one specialist transport courier vehicle, with a specialist team, fully insured for fine art distribution. we are partnered with two national firms VANGO ART COURIERS & THREE LANES ART COURIERS.

Can I Collect An Online Purchase From The Studio?

Yes of course.

When ordering online there will be an option to ‘collect from the studio’ - we will then be in touch to let you know when the artwork is ready for collection.

Do You Offer A Refund For Artwork Purchased Online?

We can offer a refund for up to 7 days after receiving your artwork, as long as it is returned to us in perfect condition. We are happy to offer a credit note for the gallery or an exchange for up to 14 days after purchase ** unless defective, delivery costs are non refundable and returns are at clients’ expense.

how long do I have to wait to receive my piece?

Exhibitions at the gallery run for approximately 5-6 weeks. Any artworks purchased from a “current exhibition” will remain on display at the gallery for the duration of the show, and will be sent out immediately at the end of the exhibition. All other works on the website for sale will be dispatched within 48 working hours. If you purchase a piece in a current show and it is time sensitive then please don’t hesitate to get in touch.

Can I Purchase A Gift Voucher?

Yes you can - head to the “ Gift Voucher” section in our web store, email us at caroline@milieustudios.co.uk if you have any further questions.

How Do I Book A Curation Or Advisory Appointment?

We offer private advisory and styling appointments by the hour, we will discuss your project and look to help guide you into sourcing timeless pieces of artwork that connect to your interests, property and desires. We can also help to arrange commissions and bring your vision for your collection to life. Appointments are charged at £50 an hour upfront and invoice deductible.

How Does Your Turnkey Styling Service Work?

Our turnkey project management service is a great option should you live remotely or require more in depth project styling. We can liaise with contractors and letting agents to assist with all areas of property styling, sourcing to your budget, final installation, staging and curation.

As both commercial and private residential property stylists we can tailor your project to your requirements and help to become a one stop shop for all your installation and purchasing. Creating timeless, quality interiors that are both functional and beautiful. That stand out in a competitive rental market.

Our artist led design is unique and we only work with the best makers, producers and crafts people, You can expect a quality installation that will be remembered and stand the test of time.

We specialise in the finishing touches that help to create interiors that speak of their heritage and form effortless design to fall in love with.